How Can We Help?

Silky Edges Hair Collections is committed to providing you with the best possible service. Looking for a specific product, or curious to learn more about us? Here you’ll find a list of our most common questions, but if you have any additional ones, contact us and we’ll gladly answer any of your beauty related inquiries.

Still can’t find exactly what you’re looking for, or want to speak with a customer representative?

Contact us directly.

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As of November 1, 2019, any customer who opens a chargeback will be charged a $100.00 fee. All chargebacks will be disputed with our merchant processor and our bank. You will be blocked and no longer able to purchase from our company. You have 30 days from the initial chargeback to settle any outstanding balances. Any balances that are not settled will be turned over to the collection agency. 

REFUND & EXCHANGE POLICY

At Silky Edges hair collections we maintain a very high level of quality assurance. All hair is thoroughly inspected before shipping, it is our primary focus to make sure your completely satisfied.

No refunds!! The exchanged requests must be initiated within 3 days from date of purchase, all original tags must be attached with the original packaging and accompanied by your original receipt.

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Please contact customer care at 615-542-5153 or silkyedges@gmail.com